Q
Are you a manufacturer or a trading company?
We are a professional manufacturer with over 10 years of experience in the intelligent logistics industry. We have our own 4000㎡ factory and advanced CNC production lines. You are welcome to visit our factory via video call at any time.
Q
Can you customize the rollers/conveyors according to my drawings?
Absolutely! OEM and ODM orders are our specialty. Our engineering team can provide design services based on your specific requirements (load capacity, speed, environment, etc.).
Q
What materials do you use for the rollers?
We offer a variety of materials including Carbon Steel (galvanized), Stainless Steel (304/316), PVC, and Aluminum. Surface treatments like rubber coating or chrome plating are also available.
Q
How long is the lead time?
Standard rollers take 10-20 working days. For large-scale conveyor projects, the lead time is usually 25-35 days depending on the complexity of the design.
Q
Do you provide samples?
Yes, we can provide samples for quality testing. Sample costs can be refunded once the bulk order is placed.
Q
Do your products come with a warranty?
Our products typically carry a one-year warranty. We possess robust technical capabilities, strong R&D expertise, and a dedicated after-sales service team. Furthermore - particularly within the current market landscape - we provide electronic versions of operation and maintenance manuals for every product, as well as remote support services for our customers.